Existing Clients: (414) 228-5009
Sales Inquiries: (414) 261-6754
We Are Your Expert IT Department
Is Your IT Holding Your Business Back?
YOUR IT SHOULD BE EXPERIENCED, RESPONSIVE & PROACTIVE.
At River Run, we have spent 32 years building a proactive model that identifies risks before they become issues. Our structured approach is built around continuous monitoring, strategic planning, and ongoing improvement. We do more than solve problems—we remove them permanently so that your systems become an advantage, not a liability.
With over 300 managed clients and a team of seasoned experts, we understand what it takes to keep businesses moving forward. Using EOS ( Traction ), we consistently refine how we operate to deliver predictable outcomes, measurable results, and peace of mind. Your success is supported by the scale, experience, and reliability of our model.
We are committed to helping you overcome IT obstacles so you can focus on growth, security, and performance.
Good service begins with good people
Meet The Experts Behind Your Operational Success
River Run is home to more than 70 experienced professionals, including engineers, technicians, account executives, and operations specialists. Many of our team members have been with us for more than a decade, bringing consistency, trust, and institutional knowledge to every client engagement. We are not just technical experts—we are strategic partners who take pride in our craft and care deeply about helping your business thrive. Every member of our team plays a role in keeping over 300 clients up and running, day in and day out.
Paul Riedl, Jr.
Chief Executive Officer
John Limbach
Chief Operating Officer
Jessica Smith
Executive Director of Sales
Hector Encarnacion
Technical Services Leader
Jasmine Ward
Business Line Leader
John Zizzo
vCIO
Dawn Johnson
vCIO
Scott Casey
Business Line Leader
Jason Thompson
vCIO
David Bullis
vCIO
Michael Polzin
Project Management
Brandon Kwon
Controller
our manifesto:
We Are Committed To Earning Your Long-Term Trust
Technology Should Be A Lasting Advantage
At River Run, we believe that trust is built through action, not promises. Our clients rely on us to keep their systems running, their data secure, and their goals supported by technology that actually works. That responsibility is something we take seriously—and it drives everything we do, year after year.
We have seen firsthand how reactive, short-term IT decisions limit business potential. That is why we focus on proactive service, continuous improvement, and long-term planning. Through our R-Managed IT approach and EOS ( Traction ) driven operations, we deliver a consistent, strategic experience that evolves with your needs.
We do not look for temporary fixes or surface-level solutions. We earn our place as a long-term partner by showing up with the right people, proven processes, and a clear commitment to your success. Your trust is our most valuable asset, and we work to deserve it every day.
We Are River Run: Delivering Reliable IT Support That Drives Business Success
Are you ready? Schedule a 15-minute call with our team to get started.
"FIPPERD": The Core Values That Keep
Us Accountable
We know how frustrating it can be to work with service providers who overpromise and underdeliver. That is why we focus on delivering exactly what you need—nothing more, nothing less.
Focused On Clients
We prioritize client needs at every level, delivering personalized support that aligns with long-term business goals.
Innovative
We seek better ways to solve problems through new tools, fresh ideas, and continuous process improvements.
Positive
We bring energy and optimism to every challenge, helping our team and clients stay confident and solution-focused.
Precise
We work with care, accuracy, and attention to detail to deliver the results our clients expect and deserve.
Engaged And Communicative
We keep clients informed and involved through clear, proactive, and precise communication at all times.
Responsible And Accountable
We take ownership of outcomes and push ourselves to go further, always holding ourselves to the highest standards.
Precise
We work with care, accuracy, and attention to detail to deliver the results our clients expect and deserve.
Driven
We are motivated by purpose and progress - constantly striving to improve, exceed expectations, and deliver meaningful impact for our clients and our team.
Responsible And Accountable
We take ownership of outcomes and push ourselves to go further, always holding ourselves to the highest standards.
Take Control of Your Technology
With over 30 years of experience and 300+ managed clients, River Run is the IT support company in Glendale for businesses that need reliable, scalable technology support. Our team is ready to help you eliminate downtime, strengthen security, and improve operations through structured, strategic service delivery.
Call (414) 261-6754 today or click the button below to schedule your appointment. Let's take IT off your mind for good.
